STORE
POLICIES Effective December 1, 2011
|
| Sales
Tax: We
are required to collect 8.25% sales tax from all customers in Texas. If
you live outside of Texas, or we ship your product to a location
outside of Texas, we are not required to collect sales tax on your
purchase. Tax Exempt customers must call in their orders and provide
proof of TAX EXEMPT status. |
| Payment Terms: We gladly accept Visa,
Mastercard, Discover,
American Express and Pre-payment by Cashiers
Check. No C.O.D. No Personal Or Company Checks. All credit card orders
will be shipped to the credit card billing address unless an alternate
address is listed with the credit card. Prices and specifications are
subject to change without notice. |
| NOTE: COST
OF
SHIPPING YOUR ORDER IS LESS THAN STANDARD UPS, FedEX, or DHL RATES.
TRUCK RATES ALSO AVAILABLE. WE DO NOT CHARGE A HANDLING FEE. SAME DAY
SHIPPING AVAILABLE ON ALL ORDERS THAT PROVIDE VERIFIABLE CREDIT CARD
INFORMATION. |
| Cash & Credit Card Refunds: Due to the
nature of our
business, we do not offer cash or credit card refunds. We will gladly
take back any Stock Item for any reason within 30 days of
purchase and issue a merchandise store credit.(Non Defective
Units)(Re-Stocking Fee may apply) |
| Defective
Merchandise:
Any item that is or becomes defective within during it's warranty
period will be replaced or repaired by the MANUFACTURER. The item must
be shipped in all original packaging and a Return Authorization number
(RA#) must be obtained. The first step is to call our repair department
at 800 880-0883 for instructions. This warranty does not cover the cost of shipping the item back to MANUFACTURER or High Energy Lighting for repair. |
| Warranty & Returns : STAGE APE (LED Fixtures) 1 Year Defect Warranty (30 Day Return Policy) Any Other Stage Ape, SpeakerMax, or Monster Truss products 6 Month Defect warranty (30 day Return Policy) Demo Stock 30 Day Defect Warranty (15 Day Return Policy) (Any) and (All) manufactures other than those listed above: (30 Day Defect warranty (In House) (30 Day Return Policy) Defect Warranty for brands other than Stage Ape, Monster Truss and SpeakerMax: After (30 Days) the Defect Warranty transfers to the manufacturer of that specific product and the customer must contact that manufacturer to obtain an RMA # as per the manufacturers individual Warranty & Return policies. All returned items require a Return Authorization number (RA#) before the item may be shipped to us. A Return Authorization number can be obtained by calling our customer service department at 1-281 880-9922. All returns are subject to a 15% restocking charge if new, and a 30% restocking charge if used or not in new condition (including manufacturers boxes). All returns must be accompanied with the original box and packaging as well as all cables, instruction manuals and warranty registration cards. Upon receiving the returned item, a store credit will be issued to your account. Any items received without a Return Authorization will be refused by our receiving department. All items must be double-boxed to ensure that we receive the item in good condition. Items that can not be returned include music, software, light bulbs, and all fluids. This warranty does not cover the cost of shipping the item back to MANUFACTURER or High Energy Lighting for repair. |
| IMPORTANT
INFORMATION IF YOU NEED TO RETURN AN ITEM...
ANY ITEM RETURNED SCRATCHED OR DAMAGED IN ANY WAY,
INCLUDING
MANUFACTURERS BOX, WILL NOT BE
REPLACED.
#1. CALL FOR A "RETURN AUTHORIZATION NUMBER".
*NO BOXES WILL BE ACCEPTED WITHOUT AN R.A.#.*
#2. PACK THE ITEM IN ALL "ORIGINAL" MANUFACTURERS PACKING MATERIAL
INCLUDING MANUFACTURERS BOX.
*BOTH THE ITEM AND IT'S BOX MUST LOOK NEW WHEN RETURNED*
#3. DO NOT USE DUCT TAPE OR MASKING TAPE TO SEAL MANUFACTURERS BOX.
DO NOT MARK ON MANUFACTURERS BOX.
#4. PLACE THIS BOX INSIDE ANOTHER LARGER BOX FOR SHIPPING. IT IS YOUR
RESPONSIBILITY TO MAKE SURE YOU PACKED THE ITEM SUFFICIENTLY TO PREVENT
DAMAGE DURING TRANSPORTATION.
*INSURE THE BOX FOR IT'S VALUE TO PROTECT YOU IN CASE OF LOSS OR
DAMAGE.*
#5. CALL US FOR INSTRUCTIONS REGARDING WHERE THE PRODUCT SHOULD BE RETURNED: To MANUFACTURER or to High Energy. If returning to us, ADDRESS THE OUTER (LARGER) BOX TO HIGH ENERGY LIGHTING AS FOLLOWS... Check for Bulbs and Fuses HIGH ENERGY LIGHTING R. A. #_________________ 17203 Bamwood Dr HOUSTON, TEXAS 77090 Please take time to double check an item before returning it to repair. 9 out of 10 items returned are not defective when we test them. High Energy Lighting offers the following limited warranty to the original purchaser of High Energy Lighting products within the period covered. High Energy Lighting warrants each new stageape led fixture against defects in material and or workmanship for a period of 1 year, beginning on the date of purchase. High Energy Lighting warrants all other stageape,speakermax,and monstertruss products against defects in material and or workmanship for a period of 6 months, beginning on the date of purchase,(Bulbs Have No Warranty). High Energy Lighting warrants each individual manufacturer other than those listed above against defects in material and or workmanship for a period of 30 day's, beginning on the date of purchase. After 30 days the individual manufacturers warranty takes effect and they should be contacted for any warranty issues. Should a defect occur, High Energy Lighting agrees to repair defective units or parts with new or factory rebuilt materials without charge for either parts or labor. Replacement units or parts are warranted for the remaining portion of the original warranty period. IMPORTANT. This warranty does not cover installation or damage resulting from accident, misuse or abuse, improper wiring, incorrect voltage, or any product which has been opened, altered or tampered with in any way. This warranty does not cover the cost of shipping the item back to MANUFACTURER or High Energy Lighting for repair. This warranty does not apply to bulbs, music, software, fuses, triacs, relays, cleaning or adjustments, elimination of static or other electrical or magnetic interferences or the labor cost of removal or installation. Under no circumstances will High Energy Lighting be liable for any expenses incurred by reason of use or sale of this product. This warranty is in lieu of all other warranties expressed or implied including any implied warranty of merchantability or fitness for a particular use or otherwise. This warranty gives you specific legal rights which may vary from state to state. Some states do not allow the limitation or exclusion of incidental or consequential damages, so the above exclusions and limitations may not apply to you. |
| PRIVACY POLICY Security & Privacy
CheapLights.com respects your privacy, and we are committed to protecting it. Please read this privacy policy ("Privacy Policy") to learn more about the manner in which we collect and use information that is generated when you visit CheapLights.com. If you visit the Site and/or choose to create an account and/or place an order with us, we have designed our system to protect your privacy. Our system will be able to ascertain your geographic location from your IP (Internet Protocol) address, but we do not collect e-mail addresses or track the sites that you access while you use our services unless (i) we are required to do so by law; (ii) we have reason to believe that you have violated the terms and conditions; (iii) you have caused or attempted to cause harm to us or the other users of our Site; and/or (iv) you voluntarily provide us with personal information (as described below). Two types of information may be collected when you visit our Site: Personal information (such as name, address, telephone number, e-mail address, password, or credit card information), which is only collected by us if you voluntarily submit it to us. For example, if you voluntarily place an order on the Site, we use the information we collect to confirm and process your order, to keep you updated on the status of your order, and to respond to any questions you may have. If you voluntarily create an account with us on our Site, we will receive the account information you submit so that we may better ensure that you receive streamlined service, special discounts, faster checkout, order history, and other products, information and/or services you requested. Where required, we also share this information with certain intermediaries (such as freight carriers, shipping companies and product manufacturers) to process and ship your order. Aggregate information (such as log files/information about how many visitors log on to the Site and other non-identifying statistics), which is automatically collected from your use of the Site. Our servers will log IP addresses and collect third-party sites (and information from these sites) from your use of the Site. CheapLights.com uses this information to measure the use of our Site, to improve the content of our Site, and to provide our users with the best possible services. Our Site may also use your IP address to help identify you and your shopping cart. In sum, you can visit our Site without telling us who you are or revealing personal information about yourself. CheapLights.com does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide services that you have requested, when we have your permission, or under the following circumstances: We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use, or as otherwise required by law. Cookies We may also collect cookies. Cookies are small files of information that are stored on your computer's hard drive by your Web browser. The cookies we use do not contain any personal information. Most Web browsers automatically accept cookies, but you can change the preferences of your browser so that it does not accept them. In order to use all of the features of the Site and/or access all of the services and products, we recommend that you accept cookies. For instance, our shopping cart requires the acceptance of cookies in order to work properly, and our Site may use cookies to keep track of items in your shopping cart so you do not need to re-enter them each time you visit. If you would like to place an order on our Site but object to or are otherwise unable to use cookies, please feel free to place your order via our toll-free number 800 880-0883. |
HUGE New ShowroomOpen 7 Days A Week!In Houston Tx, on I-45 North |
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See Every Product We Sell On Display Every Day!Pick
it out at the Showroom and then
|